Do staff need to install an app?
No. Porter works via WhatsApp, SMS, or any messaging channel your staff already use.
Frontline AI assistant for hotel teams
Your staff shouldn't have to guess.
Porter gives your frontline staff instant answers about your SOPs, systems, and service standards — on their phone, in their language. Any shift. Any question.
Talk to us
We're building with a small number of hotel partners first. If you want to be one of them, reach out.
PorterWhatsApp
Guest is asking to extend checkout to 2pm. What's the policy and how do I put it through Opera?
Late checkout is available until 2pm, subject to availability. To process: go to Opera → Reservations → [guest name] → Departure date → Add Late Checkout package. Standard charge applies unless they're Gold or above.
Source: Late Checkout SOP, updated March 2026
- No app
- Multilingual
- Cited to your docs
Training ends. Questions keep coming.
Most hotel training ends when the shadow shifts do. New staff get a folder of SOPs and a few days with a senior colleague. Then they're on the floor alone. When something comes up mid-shift, they can't easily ask what they're ashamed not to know — so they guess, Google it, or get it wrong with a guest watching.
This isn't a training problem. It's an access problem.
Porter sits on your staff's phones.
They message Porter the way they'd text a colleague — plain language, in their own language — and get the right answer in seconds, sourced from your property's documentation.
You upload your SOPs, service standards, and system guides once. No app install. No corporate login to remember. No chasing a busy manager for something that should've been searchable.
How it works
Live within a week
Upload your property's SOPs, training guides, and service standards.
Once. Everything staff reference mid-shift belongs here.
Staff message Porter on WhatsApp or SMS.
In any language your property supports.
They get accurate answers from your documentation, instantly.
Cited so staff know it's from your playbook — not generic advice.
What operators feel first
Built for the shift — not HR software cosplay.
No new dashboards. Porter meets staff exactly where escalation already starts — thumbs on glass, headsets on.
- WhatsApp & SMS — no app install
- Multilingual questions and replies
- Answers grounded in your property docs
- Live quickly — lean setup, ongoing iteration
Want Porter at your property?
We're building with a small number of hotel partners first. If you want to be one of them, raise your hand — we'll come back within a couple of days.
Questions operators ask first
What documents can we upload?
SOPs, brand standards, PMS guides, room type descriptions, menus, guest handling scripts — anything your staff reference during a shift.
What languages does Porter support?
English plus the primary languages your staff speak — we configure this per property (more languages on request).
How long does setup take?
Most properties are live within a week of uploading their documents.
Is it secure?
Staff get answers from your documents only. Nothing is shared externally. Happy to walk you through the data architecture.
What does it cost?
We're pricing in partnership with early operators — we'll share specifics based on your property size.